Customer Satisfaction Questionnaire

It is a part of our quality requirements to continually monitor and improve our service to our customers and your feedback is very important in helping us to achieve this committment.

Please complete your personal and company details below and then answer the questions 'Yes'; 'No' or rate your satisfaction with Absolute Calibration on a scale of 1 to 5 where 1 = Not At All Satisfied and 5 =Very Satisfied.

If a question is not applicable, please leave the score at '0'.

Customer Satisfaction Form

Name:* Email:* Company:* Your Customer Code/Account Number:   Please enter your six digit account code if known   Turnaround:*   Did we meet our quoted turnaround?   YES NO Quotation Response: 0 5 4 3 2 1 Certification and Measurements Provided:* 0 5 4 3 2 1 Cleaning & Labelling:* 0 5 4 3 2 1 Collection & Delivery:* 0 5 4 3 2 1 Communication:   Did we communicate any problems, for example repairs, or reply to your queries in a comprehensive and efficient manner?   0 5 4 3 2 1 Response Times to Any Queries: 0 5 4 3 2 1 Overall Satisfaction:*   How satisfied overall are you with Absolute Calibration?   0 5 4 3 2 1 Would you like a Company representative to call/visit?:* NO YES Comments:   Please complete for any additional comments (for specific instrument feed back please advise the instrument details).   How this information is used Your data will not be shared with third parties You will only be contacted via the channels you have opted in to Your data will only be stored for these purposes Direct Mail:   Tick this box if you would like to receive direct mail marketing   Emails:   Tick this box if you would like to receive marketing emails   Enter not this field:   *Indicates a field you must enter. When you have completed the form, please click the Send Details button ONCE to send